WHAT IS ROBOTIC PROCESS AUTOMATION (RPA)?
Robotic Process Automation (RPA) is a non-intrusive technology that uses automation technology and can be applied to accelerate digital transformation.
WHAT IS ROBOTIC PROCESS AUTOMATION (RPA)?
Robotic Process Automation (RPA), also known as software robots, streamlines workflows by automating repetitive and time-consuming tasks that need to be done manually in businesses using software robots or other artificial intelligence tools. These transactions are often carried out in finance, human resources, customer service and many other areas.
RPA is a popular technology in businesses in various industries. RPA technology increases the efficiency of businesses, speeds up work, reduces labor costs and minimizes errors. It also increases the efficiency of businesses and provides more customer satisfaction.
WHERE AND HOW IS ROBOTIC PROCESS AUTOMATION (RPA) USED?
As an example, let's say an employee in the customer service department of a business needs to make a phone call to handle customer requests. Depending on the number of customers, this process can consume a large number of employees' time and resources. However, using RPA technology, a software robot can be created and automatically interact with customers. For example, customers' requests can be automatically routed and responses generated. This allows customers to get answers quickly and allows employees in the customer service department to focus on more strategic tasks.
As another example, let's assume that an employee working in the finance department of a business needs to handle bill payment transactions. When this process is done manually, it can take a lot of time to process many invoices and payments. However, using RPA technology, a software robot can be created that can automatically collect billing information and process payments. This allows employees in the business's finance department to save time and resources, and speeds up the business' financial processes.
WHY RPA?
IT does not require infrastructure changes.
RPA can be adapted with less time, capital and infrastructure than existing IT systems.
Increases the agility, efficiency, compliance with regulations and standards of operational tasks and processes.
It minimizes the margin of error and risk.
It can work 24/7.
It provides significant cost and labor savings, especially in large-volume works.
It can reduce operational costs between 20% and 75% in appropriate processes.
It easily provides automation of business processes compared to other software development stages.
It provides seamless integration in corporate systems.
It facilitates quick decision making.
It provides ease of control.