Digital Transformation in Governments and Public Services
Governments and public institutions aim to provide more effective, efficient, and accessible services to citizens by embracing digital transformation. Digital transformation offers significant potential for change and improvement in the delivery of public services.
With digital transformation, citizens can access public services online. Through electronic government applications, e-government systems, and mobile apps, citizens can easily perform various tasks such as tax payments, updating personal records, and passport applications. This speeds up bureaucratic processes, saving time and resources.
Digital transformation also facilitates data sharing and integration. Information sharing and collaboration among different public agencies increase, redundant data is eliminated, and coordinated services are provided to citizens. For example, the integration of health data with social security data improves citizens' access to healthcare services and enables prompt information dissemination.
Digital transformation brings significant benefits in terms of efficiency and effectiveness. Process automation, reduction of manual and repetitive tasks, and more efficient resource utilization enhance the quality and speed of public services. Moreover, the use of artificial intelligence, big data analytics, and other technologies enables more intelligent analysis and evaluation of data, supporting decision-making processes.